2020-2021 “In Person or At Home”
FREQUENTLY ASKED QUESTIONS
How does “In Person or At Home” work?
During the pandemic, we are offering 2 ways to attend concerts. If state policies allow, audiences can attend the concert in person in limited numbers if they are comfortable in doing so.
If I come in person, will I need to wear a mask?
Apollo’s Fire will implement Ohio’s health guidelines at the time of each concert. If the CDC and government officials recommend masks and social distancing, then AF will follow these protocols.
If I come in person, what will the seating arrangements look like?
For concerts taking place under social distancing guidelines, AF will seat couples together, with approximately 3 empty seats between each couple. Some rows will be blocked off entirely. Patrons buying 3-4 tickets as a group will be seated as a group, with empty seats around the group. Patrons buying a single ticket will be seated alone.
If I watch at home, do others in my household require additional tickets?
We are leaving this decision up to you, but please protect AF’s future when making your choice. Consider purchasing a number of tickets – or making a donation – to cover the number of viewers who will enjoy the concert. Thank you!
If I buy a subscription, can I attend some of the season in person and some from home?
Absolutely! As pandemic conditions change, so will our ability to offer in-person concert experiences to more people. We will remain flexible, work with our venues, follow state policies and CDC guidelines, and communicate frequently with subscribers and ticket holders about the options available for each series.
When do I need to decide about attending in person or at home?
We would love to know as soon as possible, but at the latest, please let us know 3 days in advance of the concert if you do not plan to attend in person. This will allow AF staff to call patrons on the waiting list.
What about my usual seat that I’ve had for years?
More about the “At Home” Option
- One week after the final performance, ticket holders will receive a link and password to view the performance on their chosen device (i.e. phone/tablet/ computer/smart TV/streaming device). The online video will be available for 10 days.
Watch it as many times as you like!
- The price for the online version is the same as a Section C ticket.
- Premium, Gold, Section A, or Section B subscribers and single ticket buyers who do not attend the concert in person will receive a tax-deductible donation receipt for the difference between the price paid and a Section C ticket. Patrons can choose to direct their donation to Apollo’s Fire or to our Musicians’ Fund. Tickets may also be exchanged for an alternate concert in the season. See Exchanges & Ticket Donations here.
- Only one performance of each program will be made into a concert-video.
During these uncertain times, we want to make things easy for you! If you have ANY questions or concerns that aren’t answered here, please feel free to email or call us and we will do our very best to help! 216.320.0012 x 1 / 800.314.2535 x 1.